Pick a route.
We answer where the question fits — security disclosures don't go to support, and press doesn't go to sales. Choose the closest match below; the right human will see it first.
Four inboxes, four humans.
Every route opens a pre-subjected email so we can triage faster. Your mail client takes it from here.
info+security@pixelandprocess.de
Vulnerability reports, coordinated disclosure, credentials.
Compose emailinfo+support@pixelandprocess.de
Account issues, billing, integrations, anything that broke.
Compose emailinfo+sales@pixelandprocess.de
Volume discounts, custom plans, procurement paperwork.
Compose emailinfo+press@pixelandprocess.de
Interviews, quotes, brand assets, partnership stories.
Compose emailWhat we answer when.
These are the windows we hold ourselves to during EU business hours. Paid plans always come first; security always wins.
- < 24h
Security disclosures, Team-plan support
- < 48h
Pro-plan support, sales inquiries
- Best-effort
Free-plan support, general questions, press
Faster than emailing us.
Most questions answer themselves in under a minute. Try these before composing a message.
Where we are.
A small studio in northern Germany. Postal mail, NDAs, and procurement paperwork land here.
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