FAQ
The short answers.
Pricing, migration, files, webhooks, GDPR. Long versions live in the docs.
Product
Can I cancel any time?
Yes. Cancel from the billing page; we prorate to the day. No retention calls, no exit fees.
Where does my data live?
Submissions and files live in our primary EU region by default. Files are stored in private, encrypted object storage. Contact us for region-specific deployments on Team plans.
What is the maximum file size?
Up to 25 MB per file by default, configurable per form. Storage caps are per plan: 5 GB on Pro, 50 GB on Team. The Free plan disables file uploads.
Can I use my own domain for the form action?
On Team plans you can serve the ingestion endpoint from a CNAME of your own domain - useful for branded URLs and stricter Content Security Policy setups.
I'm coming from Formspree, Basin, or Getform. Can I migrate?
Drop-in replacement for the action URL. Most teams migrate by swapping the form's action attribute. Existing webhook receivers keep working - Formspring uses industry-standard HMAC-SHA256 headers.
What languages and frameworks are supported?
Anything that can POST. Snippets ship for HTML, React, Vue, Next.js, Astro, SvelteKit, Nuxt, vanilla JS, Python (requests), PHP (curl), and Ruby (Net::HTTP).
Refunds?
Within 30 days of the first paid invoice, no questions. After that, prorated cancellations.
Pricing & billing
Do I need a credit card to start?
No. The Free plan never asks for one. Payment details are only entered when upgrading.
What happens if I exceed my plan's submissions?
Formspring notifies you and pauses new submissions until the next month or until you upgrade. Existing data is never deleted.
Is there a discount for annual billing?
Annual billing saves two months - contact support to switch from monthly.
Can I get a refund?
Within 30 days of the first paid invoice, no questions asked. After that, prorated cancellations to the day.
Do you offer non-profit or open-source discounts?
Yes - contact support with a short summary of your project for a discounted Team plan.
Ship your form in two minutes.
No credit card. 50 free submissions a month, every month.