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Cancellation

Cancelling is a one-click move. We don't make you talk to anyone, fill out a survey, or wait three weeks.

Cancel your subscription

  1. Open Billing.
  2. Click Cancel subscription.
  3. Confirm.

That's it. No retention call, no exit survey gating you. Optional feedback box, skip if you want.

You'll see a banner on the dashboard confirming the cancellation date.

When cancellation takes effect

Cancellations are scheduled, not instant. The plan stays active through the end of your current billing cycle.

  • Monthly subscription, cancelled mid-month. Service continues until the end of the cycle. No final-day charge, no proration refund.
  • Annual subscription, cancelled mid-term. Service continues until the renewal date. We do not refund the unused portion by default — see refunds for the 14-day exception.

Why? It's the same reason as the downgrade scheduling rule: you've paid, the service is yours through that period, no need to cut it short.

You can revoke the cancellation any time before the end-of-cycle date by clicking Reactivate subscription on the billing page.

What happens at the end of the cycle

When the cancellation date arrives, the team transitions from active to cancelled. From that moment:

What State
Form submissions Stop being accepted (returns 423 plan-locked after the grace period)
Existing submissions Read-only, retained per the policy below
Webhooks Stop firing
Autoresponders Stop firing
API & MCP tokens Continue working for read calls only
Dashboard access Continues — you can still log in, view, and export

There's a 30-day grace period after the cycle end before submissions stop being accepted. During grace, forms keep accepting traffic so you have time to migrate or come back. We send a reminder email 7 days into grace and again on day 25.

Data retention after cancellation

Existing data is preserved according to your last active plan:

  • Free. Submissions older than 30 days were already auto-deleted; nothing further changes.
  • Pro / Team. Submissions retained for 90 days after the cancellation date, then hard-deleted.
  • Scale. Per your contract; usually 180 days but configurable.

During the retention window, you can:

  • Log in and browse submissions
  • Export everything via the REST API or the dashboard's bulk export
  • Reactivate your subscription and pick up where you left off (full data restored to active)

After the retention window expires, data is hard-deleted from the primary database and from object storage. Daily backups age out over the following 35 days, after which the data is unrecoverable. See GDPR for the formal erasure timeline.

Exporting before cancellation

We recommend exporting before the retention window ends. Two ways:

  1. Dashboard. Open any form's submissions tab → Bulk actions → Export to CSV or Export to JSON.
  2. REST API. GET /api/v1/forms/{public_id}/submissions/export streams the full dataset as JSON or CSV.

Exports include the submission payload, files (as signed URLs valid for 24 hours after export), AI moderation scores, and timestamps.

Resuming a cancelled subscription

You can come back any time. If your data is still inside the retention window:

  1. Log in.
  2. Click Reactivate on the billing page.
  3. Pick a plan and re-enter payment if your card on file expired.

Submissions resume immediately. Webhooks need to be re-enabled manually (we soft-disable them at cancellation to prevent fire-hose-on-resume problems).

If your data is past the retention window, it's gone. The account itself can be reactivated, but you'll start fresh — same email, same team slug if available, no historical submissions.

Cancelling vs. deleting

Cancellation stops the subscription. The account and team still exist.

To fully delete the account:

  1. Cancel first.
  2. Email info@pixelandprocess.de from the team owner's address with "delete account" in the subject.
  3. We hard-delete within 30 days and confirm by email.

You can also exercise GDPR right to erasure on a per-record basis via the dashboard at any time — see GDPR.

What's next

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Payment methods
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Refunds